Customer Excellence

Department purpose

At Lunar, we’re not just user-centric. We’re user-obsessed. In the Customer Excellence team, we’re Lunar’s voice, and no matter if it’s by chat or phone, we make sure that all our awesome users get the help they need when they need it. 

How we work

In the Customer Excellence Team,  we work continuously to deliver the best support possible to our users. And when there’s valuable customer feedback we always make sure the rest of the organization receives it. We work at a fast pace, always trying to hit zero emails in the inbox and no queue on calls. We’re a great mix of both full-time and student workers, across all the Nordic countries. 

The perfect match

We’re looking for you, who has a smile that can be felt on the other end of the phone. You’re a troubleshooter who gets motivated by helping others - even if it’s the 20th time you’re explaining the same thing. You’re a perfect fit in our team if you thrive in a collaborative environment and want to perfect the relationship with our users - one call at a time!