YOUR QUESTIONS - ANSWERED

• Which cards and payment methods can I accept?

  As of now, you can accept regular card types such as:

  • Visa
  • Visa/Dankort
  • Mastercard
  • Maestro

  Other card types such as Visa Electron/Mastercard debit and company cards.You can also offer your customers secure payment with Mastercard ID Check and Visa Secure.Everything is set up automatically, and it’s free.

  However, this is only the beginning. We’ll keep adding more payment methods. Soon, you’ll be able to accept:

  • MobilePay
  • Vipps
  • Swish
  • Apple Pay

• Which e-commerce platform can I use with the payment solution?

  At this moment we offer a plugin solution for the WooCommerce, PrestaShop and OpenCart.

• How much does it cost to receive online payments via my webshop?

  As a Lunar Business user, you can get our payment solution for free. There is no monthly subscription fee. You only pay whenever a customer makes a purchase.Your price depends on which type of Lunar Business account you have
  
  Are you a Solo user?

  • Pay 1.4% + 1 DKK for every transaction made with EEA issued cards
  • Pay 3% + 1 DKK for every transaction made with non-EEA issued cards
  • Payouts happen weekly on Wednesdays. That applies to all transactions that are older than 48 hours (unless your business agreement says otherwise)
  • Transaction fees with a transaction volume of up to 25,000 DKK made before 31st July 2022 will be refunded.

  Are you a Grow user?

  • Pay 1% + 1 DKK for every transaction made with EEA issued cards
  • Pay 2.6% + 1 DKK for every transaction made with non-EEA issued cards
  • Payouts happen daily on weekdays. That applies to all transactions that are older than 48 hours (unless your business agreement says otherwise)
  • Any transaction fees with a transaction volume of up to 25.000 DKK will be refunded. The transactions must be made before the 31st of July 2022.

• How soon can I use the payment solution?

  Once you are a Lunar Business user and have an active account, simply log into your web portal and activate online payments. A few minutes later you are ready to receive card payments on your webshop.

• When will the money be paid out?

  Are you a Solo user?

  Payouts will happen weekly on Wednesdays. That applies to captures that are older than 48 hours.
  

  Are you a Grow user?

  Payouts will happen daily on weekdays. That applies to captures that are older than 48 hours (unless your business agreement says otherwise).

• What is Lunar?

  Lunar is a digital bank without any physical branches. Yet we offer all the same services as a traditional bank; that being accounts, Visa cards, payment transfers, loans, MobilePay, Apple Pay, Google Pay, etc.

  On top of that, we provide the best banking experience in the Nordics, where you can easily and securely manage your finances directly from your smartphone.

  We have more than 500,000 users in the Nordic region, and we have offices in Aarhus, Copenhagen, Stockholm, and Oslo. Our +450 employees work every day to give our users the best experience, products, and features when they bank.

• Who can get Lunar Business?

  Lunar Business is for you who own a small business or are about to start one up. Perhaps it's just you, or perhaps you have a few employees.

  If you want Denmark's lowest-priced business bank account - and at the same time minimize the tedious tasks and therefore have more time to develop your business - then you came to the right place.

  You can apply for Lunar Business if you're at least 18 years old and if you have a sole proprietorship, a personally owned small business, a private limited company, or a holding company.

  With Lunar Business Solo, your business can only have one owner with the authority to sign documents.

  If your company has a board, it can only consist of the same owner. With Lunar Business Grow, your business can have more than one owner. As an owner, you must live and pay taxes in Denmark.

  Download the app and apply for a business account directly from your phone. It only takes a few minutes.

• How do I get Lunar Business?

  1) Download the Lunar app in App Store or Google Play and select Lunar Business.

  2) Apply for an account in a few minutes directly in the app. Have your passport or driver's license and a valid NemID ready. You will need to apply for the account. We will briefly ask about your business idea in the app - what you offer and how you earn or expect to make money.

  3) We will process your application as soon as possible, and you will receive the answer directly in your inbox.
  

• Do I need to have a personal account to get a Business account?

  We would love to have you as a private user as well - but no, it’s not mandatory to have a personal account in Lunar to use Lunar Business. You can use Lunar Business while having your private account at your current bank as well.

• What does a Lunar Business account cost?

  You will pay 0 DKK in setup with Lunar. Choose between Solo, which costs 2450 Annually, or Grow, which costs 4250 DKK annually. Samlino compared business accounts, and when it comes to Solo, we’re Denmark's cheapest in the first year. See the comparison on:

  https://www.samlino.dk/blog/erhvervskonto.

• Who’s behind Lunar?

  Lunar was founded in 2015 by a group of entrepreneurs, who wanted to rethink the way we do banking, payments, investments. The investors behind Lunar are HEARTLAND, Kinnevik, Tencent, Seed Capital, Augustinus Fabrikker, Greyhound Capital, and Socii Capital.