Travel safely

FREQUENTLY ASKED QUESTIONS

• What is Lunar?

  Lunar is a digital bank without any physical branches. Yet we offer all the services you associate with a traditional bank; that being accounts, Visa cards, payment transfers, loans, MobilePay, Apple Pay, Google Pay, and etc. On top of that we provide you with the best banking app experience in Denmark. In the app, you’re managing your finances directly from your smartphone. Easy, fast and secure.

  In other words, the app provides you with all the necessary features to get the most out of your finances. We offer you new ways of keeping track with your expenses, interactive budgets and notifications, every time you spend money. On top of that, you’re avoiding any payments and transaction fees. Make your own custom designed Visa-card. Both card and account is free.

  We have more than 400,000 users in the Nordic region, and we have offices in Aarhus, Copenhagen, Stockholm and Oslo. Our +450 employees work every day to give our users the best possible bank.

  
  

• What do I get with Premium and Pro?

  No matter if you upgrade to Premium or Pro, you’ll get exactly what you need to take your finances to the next level.

  With Premium, among other great features, you’ll get three accounts, so you can easily section your money and get an overview of your finances. Try using one account for salary, one for budgeting, and one as a savings account. You’ll also get three cards in the color of an optional color, so you’ll have a card for each account.

  With Pro, you’ll get 6 accounts and cards, as well as an exclusive metal card in an optional color.

  The travel insurance is far from the only travel benefit you get when you upgrade to Premium or Pro. You’ll completely avoid the pointless fees that some banks make you pay every time you use your card abroad.

  See what else you’re getting with Premium and Pro .

• How do I get Premium or Pro?

  If you’re already a Lunar user, getting Premium is easy.

  Find it in the app, and sign up right away.

  
  If you’re not yet a Lunar user, get the Lunar app in the App Store or Google Play and sign up in the app. It’s entirely free and will only take you a few minutes. Bear in mind that you’ll need to have your passport or driver’s license and a valid NemID ready as it’s a part of the onboarding process. Once you’re signed up, you can upgrade to Lunar Premium or Lunar Pro in the app. 

• What does the Premium and Pro travel insurance cover?

  The travel insurance covers everything you need to feel safe when traveling and staying abroad. Click below to see the insurance policy for both Premium and Pro.
  

  Premium

  Pro

• How safe is it to use Lunar?

  Having a Lunar account is completely safe. We’re, just like every other Danish bank, supervised by Finanstilsynet (The Danish Financial Supervisory Authority) which means that there’s a long line of guidelines we must comply with. At Lunar, your money is also covered by a Deposit Guarantee, which protects deposits on bank accounts in financial institutions on up to the equivalent of 100,000 EUR.